PRIVACY POLICY
Last Updated: 06.11.25
Information We Collect
When you purchase the Existing Business Audit, we collect:
- Name, email address, and payment information
- Business details submitted via the questionnaire (business name, revenue, product information, challenges, goals)
- Website URLs, Amazon seller account information (if applicable)
- Payment information (processed securely via Stripe)
- IP address and browser information
How We Use Your Information
We use your information to:
- Conduct your personalised business audit and analysis
- Deliver your Loom video feedback and detailed report
- Provide ongoing customer support
- Present relevant upsell opportunities (90-day support, pay-per-hour consultancy)
- Send service updates and promotional emails (you can unsubscribe from marketing emails anytime)
Confidentiality
Your business information is treated as confidential and will not be shared with third parties except as required to deliver the service or comply with legal obligations.
Third-Party Services
We use trusted third-party services:
- Stripe for payment processing
- GoHighLevel for form collection and email delivery
- Loom for video feedback delivery
- These services have their own privacy policies and security measures
Data Retention
We retain your business information for the duration necessary to complete your audit and provide potential future support. You may request deletion of your data at any time after service completion.
Data Security
We implement appropriate security measures to protect your personal and business information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal and business data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Unsubscribe from marketing communications
Contact Us
For privacy-related questions, contact us at: [email protected]
Terms & Conditions - Amazon Business Growth Audit Service
Last Updated: 06.11.25
These Terms & Conditions ("Terms") govern your purchase and use of the Amazon Business Growth Audit service ("Service") provided by Mack Developments Ltd, trading as BrandScale FBA ("we," "us," "our").
By purchasing the Service, you agree to be bound by these Terms. If you do not agree, do not purchase the Service.
1. Service Description
1.1 The Amazon Business Growth Audit is a consulting service that provides:
- Comprehensive analysis of your existing Amazon FBA business
- Review of your product listings, pricing strategy, and advertising
- Identification of growth opportunities and optimization areas
- Detailed written report with findings and recommendations
1.2 The specific deliverables and timeline will be confirmed in your service agreement or via email after purchase.
1.3 The Service is tailored to businesses already selling on Amazon or established retail businesses looking to expand to Amazon.
2. Service Process & Timeline
2.1 After Purchase:
- You will receive a confirmation email within 24 hours
- You will be asked to complete a detailed intake questionnaire
- You will be required to provide access to relevant business information (see Section 3)
2.2 Timeline:
Intake questionnaire completion: Within 30 days of purchase
Audit delivery: Within 7 business days of receiving complete information
2.3 Timelines are estimates and may vary based on the complexity of your business and the completeness of information provided.
2.4 Delays in providing requested information will extend the delivery timeline accordingly.
3. Client Responsibilities & Information Provision
3.1 Required Information: To conduct the audit, you must provide:
- Completed audit questionnaire
- Current product ASINs and SKU information
- Historical sales data (if available)
- Current advertising campaigns and spend data
- Product sourcing information and margins (to the extent you're comfortable sharing)
- Any other information reasonably requested to complete the audit
3.2 Accuracy of Information: You represent and warrant that:
- All information provided is accurate, complete, and truthful
- You have the legal right to share the information provided
- You are not violating any confidentiality obligations by sharing this information
3.3 Failure to Provide Information: If you fail to provide necessary information within 30 days of purchase, we reserve the right to:
- Cancel the service OR
- Deliver the audit based on limited information available
4. Payment & Pricing
4.1 The Service price is £97 as displayed at the time of purchase.
4.2 Payment is due in full at the time of purchase.
4.3 All prices are in GBP (£) and include applicable VAT where required.
4.4 We accept payment via major credit/debit cards and other payment methods as displayed at checkout.
5. Refund & Cancellation Policy
5.1 Due to the custom, personalised nature of this service, all sales are final and non-refundable.
5.2 By completing your purchase, you acknowledge and accept this no-refund policy.
5.3 If you experience issues with service delivery, contact us at [email protected] and we will work to resolve the matter.
6. Consultation Nature & No Guarantees
6.1 This Service is consultative and educational in nature. We provide analysis, insights, and recommendations based on our expertise and the information you provide.
6.2 No Guarantees of Results: We make absolutely no representations, warranties, or guarantees regarding:
- Your future sales, revenue, or profits
- The success of implementing our recommendations
- Any specific outcomes or results from the audit
- The accuracy of projections or forecasts
- The performance of your Amazon business after implementing changes
6.3 Implementation is Your Responsibility:
- You are solely responsible for deciding whether and how to implement recommendations
- We do not guarantee that implementing recommendations will lead to any particular results
- Success depends on numerous factors outside our control
6.4 Individual Results Vary: Your results from implementing audit recommendations will depend on factors including but not limited to:
- Your execution and implementation quality
- Market conditions and competition
- Amazon's algorithm and policy changes
- Your available resources and budget
- Product quality and supplier relationships
- Customer behavior and economic conditions
7. Not Professional Advice
7.1 The Service does not constitute and should not be construed as:
- Financial advice
- Investment advice
- Legal advice
- Tax advice
- Accounting advice
- Formal consulting binding us to outcomes
7.2 Our recommendations are based on general Amazon FBA principles and our experience. They may not be suitable for your specific circumstances.
7.3 You are strongly encouraged to seek appropriate professional advice from qualified advisors (solicitors, accountants, financial advisors) before making significant business decisions or investments.
8. Limitations of Audit Scope
8.1 What the Audit Includes:
- Analysis of information you provide
- Recommendations based on current Amazon best practices
- Identification of potential opportunities and issues
- Strategic suggestions for improvement
8.2 What the Audit Does NOT Include (unless explicitly stated):
- Ongoing support or implementation assistance
- Detailed competitor research requiring subscriptions to tools
- Creation of listing content or advertising campaigns
- Product sourcing or supplier negotiations
- Ongoing monitoring of your business performance
- Guarantee of accuracy of projections or forecasts
8.3 Our analysis is based on the information available at the time of the audit. Amazon's marketplace is constantly changing, and recommendations may become outdated.
9. Your Responsibilities
9.1 You acknowledge and agree that you are solely responsible for:
- Deciding whether to implement any recommendations
- The execution and implementation of strategies suggested
- All business decisions related to your Amazon business
- Conducting additional due diligence before implementing changes
- Complying with all Amazon policies and applicable laws
- Managing risks associated with business changes
- Any consequences (positive or negative) from implementing recommendations
9.2 We are not responsible for:
- Errors in information you provide
- Your interpretation or misapplication of recommendations
- Results from implementing recommendations
- Any business losses or damages
10. Limitation of Liability
10.1 To the maximum extent permitted by law, Mack Developments Ltd, its directors, officers, employees, agents, and affiliates shall not be liable for any:
- Direct, indirect, incidental, consequential, special, or punitive damages
- Loss of profits, revenue, or income
- Lost business opportunities
- Financial losses from implementing recommendations
- Costs of implementing changes
- Inventory losses or write-offs
- Amazon account issues or suspensions
- Supplier or logistics problems
- Customer complaints or legal issues
- Damage to business reputation
- Any other losses arising from the Service or implementing recommendations
10.2 This limitation applies regardless of whether such damages were foreseeable and whether we were advised of the possibility of such damages.
10.3 Our total aggregate liability to you shall not exceed the amount you paid for the Service.
10.4 Some jurisdictions do not allow certain limitations on liability. If these laws apply to you, some limitations may not apply, and you may have additional rights.
11. Indemnification
11.1 You agree to indemnify, defend, and hold harmless Mack Developments Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
- Your use of the Service
- Your implementation of recommendations
- Your Amazon FBA business activities
- Your provision of false or misleading information
- Your violation of these Terms
- Your violation of any laws, regulations, or Amazon policies
- Any product liability or consumer claims related to your business
12. Confidentiality
12.1 Your Information: We will treat information about your business with confidentiality and will not disclose it to third parties except:
- As required by law
- With your express consent
- To trusted service providers bound by confidentiality (e.g., contractors assisting with audits)
12.2 Our Recommendations: The audit report and recommendations provided to you are confidential and for your use only. You may not share, publish, or distribute our audit to third parties without our written consent.
12.3 Aggregate Data: We may use anonymized, aggregate data from audits to improve our services and create general educational content, provided no specific client information is identifiable.
13. Intellectual Property
13.1 The audit report, analysis, frameworks, methodologies, and recommendations provided to you remain the intellectual property of Mack Developments Ltd.
13.2 You receive a limited, non-exclusive, non-transferable license to use the audit and recommendations for your own business purposes only.
13.3 You may NOT:
- Resell, distribute, or share the audit with others
- Use our methodologies to provide similar services to others
- Claim our recommendations as your own intellectual property
- Remove proprietary notices or branding from the audit
14. Third-Party Tools & Services
14.1 The audit may reference or recommend third-party tools, services, or platforms (e.g., Helium 10, Jungle Scout, Amazon Advertising, etc.).
14.2 We do not endorse, warrant, or guarantee any third-party products or services. Your use is at your own risk and subject to their terms.
14.3 Some recommendations may involve costs (software subscriptions, advertising spend, inventory investment). You are responsible for evaluating these costs.
14.4 Some third-party references may be affiliate links, meaning we may receive compensation if you purchase. This does not affect recommendations or the price you pay.
15. Amazon Policy Disclaimer
15.1 Amazon Policy Changes: Amazon's policies, algorithms, fees, and practices change frequently. Our recommendations reflect current knowledge but may become outdated.
15.2 No Amazon Affiliation: This Service is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates.
15.3 Compliance: You are solely responsible for ensuring compliance with all Amazon Seller policies, terms of service, and guidelines.
16. Termination
- 16.1 Either party may terminate this service agreement:
- If the other party materially breaches these Terms
- If required by law or regulatory authority
- By mutual written agreement
16.2 Upon termination:
- We will deliver any completed work
- No refunds will be provided for work already performed
- Confidentiality obligations continue
16.3 We reserve the right to refuse service or terminate the engagement if:
- You provide false or misleading information
- You engage in abusive or threatening behavior
- We identify conflicts of interest
- We determine we cannot provide value to your business
17. Privacy & Data Protection
17.1 Our collection and use of your personal and business information is governed by our Privacy Policy
17.2 By purchasing the Service, you consent to us processing your data as described in our Privacy Policy and these Terms.
17.3 We will handle your Amazon account data and business information in accordance with applicable data protection laws.
18. Communications
18.1 By purchasing the Service, you consent to receive:
- Service delivery communications (audit reports, questions, scheduling)
- Follow-up communications related to your audit
- Educational content related to Amazon FBA
- Marketing communications about our other services (you can opt out)
18.2 You can manage email preferences or unsubscribe from marketing emails at any time.
19. Modifications to Terms
19.1 We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.
19.2 Your continued use of the Service after changes constitutes acceptance of modified Terms.
19.3 Material changes will be communicated via email where reasonably practicable.
20. Severability
20.1 If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.
21. Entire Agreement
21.1 These Terms, together with our Privacy Policy and any service agreement or proposal, constitute the entire agreement between you and Mack Developments Ltd regarding the Service.
21.2 These Terms supersede any prior agreements or understandings.
22. No Waiver
22.1 Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
23. Assignment
23.1 You may not assign or transfer your rights or obligations without our express written consent.
23.2 We may assign or transfer our rights and obligations without restriction.
24. Governing Law & Jurisdiction
24.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
24.2 Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Dispute Resolution
25.1 Informal Resolution: Before initiating formal legal proceedings, you agree to contact us at [EMAIL] to attempt to resolve any dispute informally.
25.2 We will make reasonable efforts to resolve disputes amicably within 30 days.
25.3 If informal resolution fails, disputes shall be resolved through the courts of England and Wales.
26. Contact Information
If you have questions about these Terms or the Service, please contact us:
Company Name: Mack Developments Ltd
Trading As: BrandScale FBA
Company Number: 13767574
Registered Address: 21 Faulkeners Way, Trimley St Mary, Suffolk, UK, IP110FE
Email: [email protected]
27. Acceptance
By clicking "I Accept," completing your purchase, or receiving the Service, you acknowledge that:
- You have read and understood these Terms & Conditions
- You agree to be legally bound by these Terms
- You understand this is a consulting service with no guarantees of results
- You acknowledge your responsibility for implementing recommendations
- You have had the opportunity to seek independent legal advice
- You are at least 18 years of age and have legal capacity to enter this agreement
- You will provide accurate information for the audit
© 2025 Mack Developments Ltd. All rights reserved.